Online Banking Frequently Asked Questions

Online Banking

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What is Online Banking?
Q

What is Online Banking?
A

Online Banking allows our customers secure and convenient access to their accounts using the Internet anytime of the day, any day of the year. Some of the functions available with Online Banking are:

  • Access and print information on all accounts including loans. Review and print transactions and history.
  • Confirm deposits, withdrawals and cleared checks.
  • Transfer funds between accounts and make loan payments.
  • Pay bills automatically

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How can I get Online Banking?
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How can I get Online Banking?
A

Security State Bank customers can start Online Banking by completing an online application or visit any branch location to complete the one-time application.  

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How do I use Online Banking?
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How do I use Online Banking?
A

After you enter your PIN number on the first screen of Online Banking, you will be shown a list of your accounts and the balance in each. If you want more detail, or want to carry out a transaction, just select the function from the pull down menu for the account you are interested in. Any additional pages will have drop down menus on them that lead you through your transaction. 

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What happens if I don't log off of the system?
Q

What happens if I don't log off of the system?
A

Online Banking has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using Online Banking, you will have to log in again to resume banking.

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What happens if I forget my Online Banking PIN?
Q

What happens if I forget my Online Banking PIN?
A

You are allowed 3 attempts to enter your PIN. On the third attempt, if invalid, you will be locked out of the system. Immediate access may be regained by calling the bank customer service representative to assist you at 432.333.9901 during regular business hours, Monday through Friday 8:30 am - 5:00 pm EST.

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When will transfers show in my account?
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When will transfers show in my account?
A

The transfer cut-off time for current day's business is 5:00 p.m. CST. Any transfers made after this time will not be transacted until the next business day.  

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How much does Online Banking cost?
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How much does Online Banking cost?
A

Online Banking service is FREE for Security State Bank customers. 

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How do I add the optional Bill Payment service if I did not select it when I applied for Online Banking?
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How do I add the optional Bill Payment service if I did not select it when I applied for Online Banking?
A

You can apply for the Bill Payment services by completing and submitting the online application or by visiting one of our branch offices. You must be an authorized signer on the account.

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How much history can I see Online?
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How much history can I see Online?
A

You will be able to access up to 30 days transactions as well as having access to 3 months previous statements. The statement history file will begin to build from the date that you sign up for Online Banking.

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What types of accounts can I view with Online Banking?
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What types of accounts can I view with Online Banking?
A

With Online Banking, you can view your Checking, Money Market, Savings, Certificate of Deposit accounts, IRA accounts, as well as Loans.

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How often is my account information updated?
Q

How often is my account information updated?
A

The available balance for checking and savings accounts is real time and will change throughout the day based on the activity. For example, as the client uses their ATM or Debit Card or transfers money between accounts, the available balance will be updated to reflect the activity.

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Where can I obtain additional consumer information on Internet banking?
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Where can I obtain additional consumer information on Internet banking?
A

"Tips for Safe Banking Over the Internet" The Federal Deposit Insurance Corporation (FDIC) has published an online brochure aimed at informing consumers of their rights and responsibilities when banking over the Internet.

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eStatements

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What is eStatement?
Q

What is eStatement?
A eStatements are just like your original paper statement only emailed to you rather than delivered by U.S. Mail. They can be viewed, printed, or saved to your hard drive.

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What will eStatements cost me?
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What will eStatements cost me?
A eStatements are Free!

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Is it secure?
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Is it secure?
A Your Security State Bank Online ID and Password are your keys to eStatements. eStatments also uses a security phrase, which identifies that the email being sent to you has originated from Security State Bank.

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Can I get my eStatement anywhere?
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Can I get my eStatement anywhere?
A Yes, because eStatements are emailed to you, you can access your statement from anywhere in the world. All you need is a computer equipped with the recommended system requirements and an Internet connection.

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What are the system requirements?
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What are the system requirements?
A Adobe Acrobat Reader® version 6.0 or higher is required to open and view your statement(s)/notice(s)*. To download the latest version of Adobe Acrobat Reader®, click here. We also recommend that you use the latest browser version available that supports 128 bit SSL Encryption. You will need email access with at least 1MB of free space to receive your statement(s)/notice(s) *Acrobat and Reader are registered trademarks of Adobe Systems Incorporated in the United States and in other countries. THIS PRODUCT IS NOT ENDORSED OR SPONSORED BY ADOBE SYSTEMS INCORPORATED, PUBLISHER OF ACROBAT READER.

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Can I receive images?
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Can I receive images?
A Yes you can.

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Can I print or save my eStatements?
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Can I print or save my eStatements?
A Yes. With your eStatements you can save your statement to a folder on your computer by selecting 'Save As' from the 'File' menu option. To print your statement select 'File' from the menu options and select 'Print'.

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Can I have my eStatements emailed to another address?
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Can I have my eStatements emailed to another address?
A Yes. Within eStatements you have the option to add one additional recipient. You will have the ability to maintain the email address and assign an ID and PIN for this additional recipient along with what documents they will receive. You can also save your statement to a file on your computer and email it to whomever you choose.

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Will I still get my paper statement via US Mail?
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Will I still get my paper statement via US Mail?
A eStatements eliminates the need to mail a paper statement. Once enrolled, you will receive your next statement by U.S. mail AND by email; and from then on, you will only receive your statement by email. Although you are opting out from receiving your statement(s)/notice(s) by U.S. mail, you have the option to receive a paper statement, at any time, by request.

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How do I get started?
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How do I get started?
A

You must be a Security State Bank customer to enroll for eStatements. 

 

Follow eStatement Instructions

 

1. Log in to www.SSBANK.com

 

2. Go to Online Banking Login

      A. Enter User ID & Password

 

3. Click on E-Documents on the Blue Bar

 

4. Verify your email address is correct

    A. Change if necessary

    B. Enter a Security Phrase-See note in green

    C. Save Settings

    D. An email will be sent to you

 

5. Go to your email and follow these steps

   A. Open the PDF file

    B. Enter your SSB Online user ID and Password.

    C. You will see a sample E-Statement    

    D. Click on the RED confirmation link at the top

    E. This will open the SSB web browser

    F. Enter SSBank NetID & Net PIN

    G. Click on Documents and Settings and select Statements

    H. Save Settings

           

 

6.      It will take you to Security State Bank

A. Electronic Statement(s)/Notice(s) Delivery Terms and Conditions

B. Scroll to the bottom of the page

C. Click I Agree and Print for your records

 

 

7.      Your changes have been successfully saved.

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How can I regenerate a deleted confirmation email or create another confirmation email that was not initially received?
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How can I regenerate a deleted confirmation email or create another confirmation email that was not initially received?
A

A. Go to your online banking sign in

B. Click on e Documents

C. Go to email

D. Change your security phrase

E. Save settings

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What do I do if I did not get my confirmation email?
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What do I do if I did not get my confirmation email?
A Check your junk, bulk mail and retrieve. Call your Internet Provider an ask why you are not getting emails from www.ssbank.com

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Why did I get an eStatement for one of my accounts and not all of them?
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Why did I get an eStatement for one of my accounts and not all of them?
A

A. Go to your Online Banking and sign in

B. Go to eDocuments

C. Go to Documents and Settings

D. Under Document Selected for Delivery

E. Check the box to Select All

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How can I make sure www.ssbank.com is not blocked from my pop up blocker?
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How can I make sure www.ssbank.com is not blocked from my pop up blocker?
A

Option A

  • Go to Start

  • Click on Control Panel

  • Go to Internet Options

  • Go to Privacy Tab

  • Click on sites

  • Enter www.ssbank.com

  • Click Allow

  • Click OK

 

Option B

 

  • Go to Start

  • Control Panel

  • Internet Options

  • Go to Security Tab

  • Go to Trusted Sites

  • Click on Site

  • Type http://www.ssbank.com

  • Click Save or Ok

 

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How long are my eStatements in my Netteller?
Q

How long are my eStatements in my Netteller?
A Statements are saved for 2 years

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Member FDIC | Equal Housing Lender

 

Main Office: 110 E. 7th St. Odessa, TX 79760
© Security State Bank, 2008

Main Office: 110 E. 7th St. Odessa, TX 79760
© Security State Bank, 2005